Our Policies & Guidelines
Shipping & Delivery Policy
At SaveSail, we strive to provide our customers with affordable and reliable shipping options. This Shipping and Delivery Policy explains how we process and deliver your orders.
Shipping Options
We offer the following shipping options for our customers:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
Please note that shipping times may vary depending on the destination and shipping carrier.
Processing Time
We strive to process and ship your order as quickly as possible. Orders are typically processed within 1-2 business days after they are placed. However, processing times may vary during peak shopping seasons or due to unforeseen circumstances.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order on our website or on the shipping carrier's website.
Delivery
We use various shipping carriers to deliver your orders. Delivery times may vary depending on the destination and shipping carrier. Please note that we are not responsible for any delays caused by the shipping carrier or customs clearance.
International Shipping
We currently offer international shipping to select countries. Please note that international shipping rates may vary depending on the destination and shipping carrier. Customers are responsible for any customs duties or taxes imposed by their country.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us at savesailshop@gmail.com. We will work with the shipping carrier to resolve the issue and ensure that you receive your order.
Returns and Exchanges
For information on our return and exchange policy, please refer to our Return and Exchange Policy below.
Contact Us
If you have any questions about our Shipping and Delivery Policy, please contact us at savesailshop@gmail.com. We will be happy to assist you.
Refund & Exchange Policy
At SaveSail, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer refunds and exchanges subject to the terms and conditions below.
Refunds
If you are not satisfied with your purchase, you may return it for a refund within 30 days of the purchase date. To be eligible for a refund, your item must be in its original condition and packaging, and you must provide proof of purchase.
To initiate a refund, please contact us at savesailshop@gmail.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.
Once we receive your returned item, we will inspect it to ensure that it is in its original condition and packaging. If your item meets the return criteria, we will issue a refund to your original payment method within 5-7 business days.
Please note that shipping costs are non-refundable and customers are responsible for the cost of return shipping.
Exchanges
If you received a defective or damaged item, you may exchange it for a new one within 30 days of the purchase date. To be eligible for an exchange, your item must be in its original condition and packaging, and you must provide proof of purchase.
To initiate an exchange, please contact us at savesailshop@gmail.com with your order number and a description of the defect or damage. We will provide you with instructions on how to exchange your item.
Once we receive your returned item, we will inspect it to ensure that it is in its original condition and packaging. If your item meets the exchange criteria, we will ship a new item to you within 5-7 business days.
Please note that shipping costs for the exchange item will be covered by us, but customers are responsible for the cost of return shipping for the defective or damaged item.
Contact Us
If you have any questions about our Refund and Exchange Policy, please contact us at savesailshop@gmail.com. We will be happy to assist you.
Privacy Policy
At SaveSail, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website www.savesail.com.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you should not use our website.
Information We Collect
When you use our website, we may collect certain personal information from you, such as your name, email address, phone number, shipping and billing address, and payment information. We may also collect non-personal information such as your IP address, browser type, and operating system.
We may collect information about you in various ways, including when you:
- Place an order
- Create an account
- Sign up for our newsletter
- Contact customer service
- Participate in a survey or promotion
- Use our mobile application
- Interact with us on social media
How We Use Your Information
We use your personal information to:
- Process your orders and transactions
- Provide customer service
- Send you promotional emails and newsletters
- Improve our products and services
- Personalize your shopping experience
- Comply with legal requirements
- We may also use non-personal information for analytics purposes to improve our website.
Sharing Your Information
We may share your personal information with third-party service providers who help us process your orders and transactions, provide customer service, send you promotional emails and newsletters, and improve our products and services.
We may also share your information with law enforcement agencies, government agencies, or authorized third parties if we are required to do so by law or if we believe that such action is necessary to (a) comply with legal requirements, (b) protect our rights or property, or (c) prevent fraud or other illegal activity.
Your Choices
You can opt-out of receiving promotional emails and newsletters from us by following the unsubscribe instructions provided in the emails or by contacting us at savesailshop@gmail.com.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take reasonable steps to delete the information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at savesailshop@gmail.com.