Frequently Asked Questions
Products & Orders
What payment methods do you accept?
We currently accept payment via American Express, Discover, MasterCard, Visa, Venmo, PayPal, Meta Pay, Google Pay, Amazon Pay, and Apple Pay.
How do I cancel my order?
To cancel an order that has not yet shipped, please reach out to us at savesailshop@gmail.com. Orders that have already been shipped cannot be cancelled.
Do you ever get new products?
Yes! We often update our collections with new and exciting products. Make sure to check back every once in a while so you don't miss out!
Shipping & Delivery
How long will it take for my order to ship?
Orders are expected to ship between 4-13 business days. Tracking information will be provided as soon as it is available.
How can I track my order?
Tracking information will be provided to you via email as soon as it is available!
Do you offer international shipping?
We are currently only shipping within the United States.
Refunds, Returns, & Exchanges
What is your refund policy?
You can find our full refund policy on this page. If you have any questions, please feel free to reach out to us!
Do you offer exchanges?
Take a look here to find our full exchange policy. If you have any questions, don't hestiate to send us a message!
What if I receive a damaged or defective item?
We would never want to leave anyone dissatisfied with their purchase. Please check our full refund/exchange policy for damaged items here.
More Questions
How can I contact customer service?
You can contact customer service by sending us an email at savesailshop@gmail.com, or by submitting a message through our website here.
What is your privacy policy?
Our full Privacy Policy can be found on this page. If you have any questions regarding our policies, please reach out to us! We'd be happy to help.
Is my personal and payment information secure when I shop with SaveSail?
Absolutely! We take our customers' security extremely seriously. For more details regarding your privacy, take a look at our Privacy Policy here.
Need more help?
Send us a message using the button below, or email us at SaveSailShop@gmail.com.